Stress and Water Intake

Stress, boring, bored and depress are the most common affect that we usually see in office workers. No one can escape from these common side effect.

No matter what or how we feel about our job or any task, you cannot let yourself being stressful or depress because of it. Why? Because the moment your stress or depress with your work, you’re direct and indirectly harming your career goal and also your family. So, how to make yourself away from stress or depress?

There are many ways, but not all of them are easy nor effective enough. However, I’ve tried this simple and effective method is “drink more water” when I’m stress or depress or unhappy about my jobs. It’s sound simple, right? But it’s scientific-based and also have supportive evidences as well.

Studies shown that, if you just half of liter dehydration you’re increasing the level of cortisol, a stress hormone. Dehydration is the most forgotten symptoms that not everyone care about it. The most you stress or upset or unhappy with anything, yourself are not likely want to eat or drink anything.

Thus, when you’re in stressful mood, let’s grab a cub of water and then drink it. You’ll feel relieve

Do not just believe me, try it first.!

Source: WebMD (http://www.webmd.com/diet/water-stress-reduction) accessed: Sept 15, 2015

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Behind the Hesitate of Every Salesman

In 21st century, business need to get involve from many parts and many functions. Those functions are marketing, strategics and sales. These three functions would never be apart. If one those facing problem, the whole company or business will be collapse.

Salesmen are the people that meet directly with customers and they are very important to ensure that business is on the right tract, approach and meet the target. But they are also facing many hesitates or problems that could potentially failed the objectives of the business.

Hesitate in facing their manager – Facing manager is not an easy task to do for almost every employee. Facing their boss is like going to the battle by knowing that they will definitely loss, no chance for them to win the battle. So, what’s the consequences? Once salesman and their manager is not align each other, there’d be no perfect execution of any project or specific action that would needs to fail the objective of the business.

They would work together as one. Understand each other as one and they should like each other as brothers or sisters.

All salesmen should not hesitate to just run and crush their manager if they don’t understand or need more clarification on specific project/program. Nothing to be fear of, nothing to pull you off from asking or raising question to your manager. Go and ask them.

A “No!” customer is a “No!” for sales opportunity – Many kind of customers and also many kinds of reaction from customer that salesman would meet in their daily job. Not many salesman will come back to revisit their hardest customer, which I called a “No!” customer. They considered those kind of customer is a “no” opportunity for sales.

But in fact, every “No!” customer is an opportunity open for us. Why? Because they’re listening to what we’re talking to them that’s why can answer the “No!” back to us. Not every “No!” customers are opportunity-blocked or opposite.

We just need to go back and revisit them at an appropriate time or try to access more about their profile and their practice.

Every “No!” is an opportunity.

“Not my cover area, no business for me to communicate of other’s business” – Nearly 30% to 40% of salesmen will at least one never communicate any other products that they are not cover even though to products are operating by the same company. Why? Because they truly believe that those would take their opportunity away from them, thus they better keep it silent or don’t know.

In reality, a good salesman is the man that know almost everything not just only their handling products but also competitors’. Once their clients need some products that they have or offer, they would recommend their friends’ products. By those, they gain more trust and also strong relationship from their clients. That’s good for business right?

“I think it’s enough for me, I don’t need more” – There is nothing call “enough” in doing business. As businessman and also salesman, we need to have an ambition. Those ambitious will help up, push us to reach what we dream of.

But most of salesman, would never happy to add more new clients to their visit list because they would runs as hell to build up their client’s buying-ability. Everyone afraid of being tired, but those will leads you to an unsuccessful life.

Get more clients as you can once you have an opportunity to get them is what best salesman does.

Common Mistakes in Running a Business

“No one will work as an employee forever.” This is a short, simple and meaningful statement. Everyone has their own plans either big or small business. Those are long term plan that everyone planned.

However, beside having a good plan for business from location until product lines, there are some common mistakes that most of us have without notice. Those are:

1. “The moment I can sell my products or services, that’s enough.” Business isn’t just about get everyone sold, getting the money and profits from customers. Not so small proportion of Cambodian businessman or businesswoman think that they just get their products or service sold is enough for them. That’s completely wrong, customers are not just coming in, buy their need and they okay, they need something else called, satisfaction. Satisfaction is very important for business, and it’s long-term business source of growth. Once they satisfy with what we provided both quality and service then they will consider to come back and buy more.

2. “Put everything in the store is ready to go.” Have you ever stepped into a store or mart and spend ten minutes to find stuffs that you needed? And sometime you could not find its location in the store or mart? In digital era, people not stupid but also need directions. Put signboard the name of the goods on the shelf would be more helpful for customers to find their stuffs easily and lesser time consume. That also can help to advertise the goods that you’re selling in  your store or mart as well. For example, this morning I went to Tella Mart, I accidentally saw Toyota Oil Filter at the lower bottom of a shelf where I believe super hard to find and see. I was really surprised. If I didn’t accidentally see it, I would never know that they also selling Toyota’s spare parts then. Those issues would be easily solve with just single piece of paper.

3. “Quantity is not as good as value.” Doing business means earning money. The more money you get, the more success you are. But however, with the tough competing market like everyday, high value maybe or maybe not the suitable measurable option anymore. Selling goods with lower price may bring your market-value down if compare to competitors, but in returns you’ll get more in terms of turnover, customers and customer’s satisfactions. For example, if you are selling Avian pure drinking water with a price of $5 per bottle (a 1L bottle) and you can only sell it 20 bottles per day, thus you’ll get $100 per day from Avian 1L bottle sales. But in contrast, you can easily sell 50 bottles of Lyon pure drinking water which priced at $3 per bottle (a 1L per bottle packaging), this means you get $150 from Lyon, higher sales compare to Avian pure drinking water. You see the differences, right? Do not just look into Value, but we should be mindful with Quantity as well. More sales, more money and more growth.

4. “Why I have to share my benefits with my clients?” Currently, with high competing with each other, manufacturers offer plenty of options for their clients, business partners and those come direct benefits that their clients or business partners would get from them. However, their clients and business partners will never share those to their end-users. Why? because they believe that they will lose their benefits as well as their business reputation as well. Those benefits need to be shared through many ways such as discounts, or free-goods.

5. “Just make it done, anything happens will later on solve.” A successful business need to have a good planning and execution as well. Most businesses, especially, family-business here in Cambodia, almost have no business plans, marketing plans as well as long-term vision. They just running their business, once they face obstacles, they will try to solve it. A strong businessman or businesswoman, they can predict the obstacles that would happen along the way and they also prepare a suitable solutions for that. Any business new a good planning. 

6. “I and I alone will manage everything.” It is good if  you can do it because it’ll help you reduct much cost on hiring a manager to help you manages all the stuffs in your store, firm or organization. But however, that kind of management will bring you countless headache, messy and unmanageable situation or problems. Empower people and give them authority to manage a certain stuffs would be much helpful and efficient. Do not try to micromanage your firm alone or you’ll be mess-up everything and also by far demotivate your staffs as well.

These are some mistakes that I, during my working experienced it and saw it. I’ve seen so many business model in Cambodia follow these including some well-know family businesses. That should have change.

Cambodia: Pharmaceutical Business Opportunities

Pharmaceutical business is one the fast growing business in Cambodia. With ~13% year-on-year growing, this business field interested so many pharmaceutical companies both local and multinational pharmaceutical companies.

But at the end of the day, not all of those companies are successes in this field. A few multinational companies have made a very good growing in this business field.

Below is some of my observation in term of business opportunity for this field based on disease areas:

1. Infectious diseases: This is the fastest growing area. There’re so many companies that doing business with antibiotic from amoxicillin to quinolones or even broader antibiotic. Non all of them success since price is the most competing strategies and method that most of those company using right now to gain the market share and increase the revenue.

But however, if you plan to step into pharmaceutical business in Cambodia, antibiotic should be the one that you need to explore first. The opportunity is there, but the information and approach will be different. Just explore and create your most fit approach to this area.

2. Respiratory diseases: This area including asthmatic diseases and other respiratory tract infection such as sinusitis etc. Cambodia is developing country and the respiratory track infection is the most common if compare to other disease. Dirty roads, bad environment, people are not much care about their living environment. Those could be a big opportunity. The biggest barrier of this business field is that not so many Cambodian people are really understand the important of using respiratory tract infection while they have any problem. They compromised the risk and possible complications of that disease. You might need to invest more in generating their awareness to drive their needs of respirator tract infection agent.

3. Diabetes, Hypertension: With the improving of economic and living style, Cambodian people are facing huge challenges ahead of their future. Diabetes and hypertension are increasing it proportion among Cambodian people. In the next 5-10 years Cambodian people need a better care of diabetes and hypertension. Invest in this disease awareness now will bring you a brighter future.

4. Cancer diseases: The world is changing and the nature of disease in Cambodia also changing from day to day, year to year as well. Cancer is the most fear disease among Cambodian people. Once they diagnosed with cancer they willing to pay with any price to get treatment. Better cancer treatment agent is the most needed.

Measurement of a Company’s Success

“Success” is the only thing or goal that everyone of use would love to see and get. But there are so many measurement to evaluate the success. A success of a company is not only measure based on their revenue (income), but it also measured on some other criteria or KPIs.

The size of the company the side of the company is the number of staffs that working for that company with low turn-over in terms of people moving frequency. A company with high rank of staffs satisfaction, those company will win the highest rank of successful company among other companies.

Uniform has nothing to do with success a uniform is just the outcome appearance to decorate the company to look better, unique. Uniform has nothing to do with your company’s success and that why you would never find any uniform at any multinational companies.

Coverage of the company a successful company is the company that have the widest rang of area coverage.They have so many customers, and their products available everywhere.

Image and reputation successful company have a very good image and reputation among their customers and society that they’re operate.

Solid Year-on-Year Growth rate growth rate is very important for a business. A success company has a solid growth rate. Absolutely they’d face some obstacles or issues along the way, but they can solve it without any problem.

Some Behaviors at Workplace that Kill the Successes

Workplace is the place that most employees spends most of their time with. Some employees they stay the office more than their home and families.

Workplace is also the place to learn, to explore new idea and also the place that we doing new things to change the society and the world.

But some of the behaviors or attitude at workplace of some employees/staffs could potentially kill the new ideas, new expression or new change. And those behavior still exist everywhere.

Mostly reject or negative with new ideas is the behavior that will never accept of new things and will never accept any comments from others. Those behavior exist in those who thought they’re always right in no matter what situation or scenarios. If a workplace has those kind of staffs with more than 40% of all staffs they have, those company will never reach their goal or go further compare to those company that has less.

Suddenly laugh when someone stand-up and express the nature of human beings is “I am the best, I know everything and everyone is lower than me”. This kind of behavior will be appeared once there is someone stand-up and speak for any issues and someone suddenly laugh at the backstage. No matter how strong you are, but when you are about to say something and someone laugh at you, they your idea will fly aways and you don’t have any feeling to speak or express anymore. That behavior will stop everything and will also destroy the company as well.

“I am so comfortable with current situation” we’re working for only one goal is to grow or build up ourselves to a upper level. If in a company have more than 70% of the staffs who really want to build up and level up themselves to a upper level in the company, those company will be grow like a rocket because those people are working with humble, with passion and with integrity. In contrast, if a company have only 20% of the staffs are really wants to build up and level up themselves, those company will be just ordinary company like others – a company that achieve only day-to-day goal, don’t have clear vision and direction.

Never put the problem on the table for discussion and yet bring it discuss at somewhere else it doesn’t matter how huge or serious the situation or problem would be, if we together put those problem on the able and discuss, we’ll reach a solution one day and we both will comfort with that situation. But if we didn’t put on the table, yet we bring it to discuss outside the discussion room, those problem will still be a problem and the solutions will never have. If those keep happens, one day everyone, every staffs, every employee will feels demotivate and believe or not, they will one-by-one leaves the company.

Meeting room is a battle field no one wants to join the battle field, why? Because it is suicide action and place as well. A workplace that makes meeting room feels like battle field while in every meeting is like war, there’ll be no one would want to work with. Meeting room is just a the room that we put every problems on the table to discuss in order to find best solution. It’s not suppose to be the room that everyone feels it is Killing Room thought.

My manager or boss is the one that I shouldn’t touch or talk to – in Asian culture, if the one with higher position or higher rank of power, no one would dare to touch or talk to. Those culture will destroy the success of a company if those culture exist in those company. Why? Because you would never talk to or discuss with your higher boss or manager about what you want or needs and they will force you to work with what you don’t want to. This culture also block you from what is called “Speak Up Culture” when you have any issues or problem with others within your organization. Go and talk to your higher manager if you have any doubt with your direct manager or with anyone in your organization. Nothing to be fear, nothing to be worry and nothing to stop you from doing that.

Most Productivity Time of the Day

Productivity is the most important thing in our everyday job. Our firm would not success if employees don’t have enough productivity.

To maximize a productivity of an employee is not easy since it is require attention from both line managers and human resource manager as well. It’s also including motivation and commitment. Productivity also depends time as well.

Based on my real experiences, there are two most productivity time in a day.

From 9:00AM to 11:30AM: During the period of time, employees will spend a lot of time with their to-do-list and they will deliver the most respectful result. Normally, many tasks will be put in morning time during this period.

From 3:00PM to 5:00PM: After lunch break, employees will spend most of their time with remain task of their list and try to complete it before 5:00PM. Good quality result would be deliver during this period of time too.